Company: Dow Jones, New York, USA
Nomination Category: Products & Product Management Categories
Nomination Sub Category: Best New Product or Service - Financial Services

Nomination Title: Dow Jones Wealth Manager: the Client-Loyalty Engine

   1. Tell the story about this nominated product or service (up to 500 words). Describe its functions, features, benefits, and sales results to date. You may include here hyperlinks to product photographs and data sheets. IMPORTANT: Begin each link with http://, and enclose each link in square brackets; for example, [http://www.youraddress.com]:

          Today, the pressing challenge for financial firms is to help their advisors
          deliver the highly customized service experience that affluent clients expect.
          Loyal clients are the key to a strong and profitable wealth management
          practice and according to CEG research, the most successful wealth managers
          establish close relationships with their clients by delivering a client-
          customized offering of services, products and communication.

          In response, Dow Jones Wealth Manager provides financial advisors with the
          information they need to build client loyalty and a strong, profitable
          customer base. Dow Jones Wealth Manager systematically maps trusted news from
          Dow Jones and other leading sources to client-specific investments and
          professional and personal interests. This Client News Match functionality
          enables advisors to better engage affluent clients and prospects with more
          frequent and meaningful communication centered on client’s needs, goals and
          passions, delivering a superior level of service that leads to more assets
          under management.

          Now, advisors from firms of all sizes will be able to access Dow Jones Wealth
          Manager. Instead of spending hours searching for information of interest to
          each client, advisors can use Client News Matches to read Dow Jones Newswires,
          The Wall Street Journal and other premium sources from the client’s point of
          view. Then, advisors can develop a custom communication plan for each client,
          prospect or group of clients. Advisors also benefit from a Dow Jones Wealth
          Manager editorial team that selects news and information to keep them up-to-
          date on industry trends, investment products and practice management.

          Dow Jones Wealth Manager is available via the Web and Web Service. The Web
          services version integrates Dow Jones’ XML-based programmatic interfaces into
          the systems critical to advisor productivity, such as CRM and contact
          management systems. The Web-based Dow Jones Wealth Manager provides
          streamlined access to targeted information so advisors can extend a high level
          of personal care and attention to all of their clients. Now, Dow Jones Wealth
          Manager offers:

          • Client News Match – Custom profiles of each client’s holdings,
          interests and goals are mapped against the entire Dow Jones Wealth Manager
          content set.
          • Trusted and Premium Content – For the widest range of Client News
          Matches, Dow Jones Wealth Manager includes Dow Jones Newswires, all editions
          of The Wall Street Journal, Barron’s and SmartMoney, as well as leading
          national newspapers and 50 publications from Factiva.
          • Scrolling Headlines and Top Stories – Advisors will be up to speed and
          on top of news that may affect client holdings with continuous coverage of
          news and events worldwide. Headlines can also be launched in a separate
          browser.
          • Alerting and Saved Search – Searches are stored for speedy retrieval,
          and Alerts quickly highlight the topics that matter most to clients and
          prospects.
          • Wealth Manager Collections – To keep advisors on top of critical
          information, specialist editors select stories covering industry trends,
          investment products and practice management from Dow Jones and global industry
          and trade publications from Factiva, then summarize, rank and organize them
          into more than 20 collections.

   2. List hyperlinks to any online news stories, press releases, product reviews, or other documents that support the claims made in the section above. IMPORTANT: Begin each link with http://, and enclose each link in square brackets; for example, [http://www.youraddress.com]:

          Press Releases:
          • Dow Jones Wealth Manager
          • Dow Jones Wealth Manager Editorial Team

          Link below is Flash demo:
          http://www.djnewswires.com/us/DowJonesWealthManager.htm

          Sample Coverage:
          • Securities Industry News: Dow Jones Takes Its Wealth Manager Up a
          Notch  (subscription required)
          • Securities Industry News: Technology as a High-Touch Aid (subscription
          required)
          • Inside Market Data: DJ Revamps Wealth Manager (subscription required)
          • Wall Street and technology: Dow Jones Launches Wealth Manager Web Site
          • M2 EquityBites: New web version of Dow Jones Wealth Manager unveiled
          (subscription required)

          Product Reviews:

          In an interview with Securities Industry Mews, John J. Bowen Jr., founder and
          CEO of market research firm CEG Worldwide said, "Dow Jones has been supplying
          data for transactions and has had to move to a different model as well, and
          what they've come up with is a way to empower advisers. By totally automating
          the match between client interests and available news and information, the Dow
          Jones product brings advisers and clients into closer touch. "We've found that
          all advisers have knowledge of financial products, but so often they forget
          the importance of relationship--letting the client know that you're there for
          them.”

          "Too many advisers are struggling, knowing that they have to change but not
          doing it," Bowen continued. "In transitioning from a transactional broker,
          they have to put the clients first and become their personal chief financial
          officer." He conceded that advisers could complete some searching tasks with
          Google, but it's time-consuming and not tailored. "I've known advisers who had
          assistants tearing out articles from magazines and the Wall Street Journal for
          clients," Bowen said. "This product just makes it easier to do."

   3. Provide a brief (up to 100 words) biography about the leader(s) of the team that developed the nominated product or service:

          As Senior Vice President and Chief Product Office for the Dow Jones Enterprise
          Media Group, Dennis Cahill has overall product revenue and technology
          responsibility for Content Technology Solutions within the Enterprise Media
          Group including: Dow Jones Newswires, Dow Jones Licensing Services and the
          Factiva product suite. As a member of the Leadership Team, Mr. Cahill plays a
          key role in influencing the overall company strategy.Previously, he was Vice
          President, Product, for Factiva, where he was instrumental in driving
          Factiva’s leadership status and innovator position in the business news and
          information marketplace by developing products that put advanced technologies
          to work solving customers’ strategic business issues. from the State
          University of New York, Buffalo.