Company: Vertex, Manchester, United Kingdom
Company Description: Vertex is a transformational Business Process Outsourcing Company. A wholly owned subsidiary of United Utilities PLC which is listed on both the LSE & NYSE and is ranked in the top 60 companies in the UK. The company has over 8000 employees and services clients from a total of 34 sites in the UK, Canada, India and US. www.vertex.co.uk
Nomination Category: Individual Awards Categories
Nomination Sub Category: Best Sales Manager

Nomination Title: Richard Busby, Public Sector Sales Director

1. Tell the story about what this nominee achieved in the past year (up to 500 words). Focus on specific accomplishments, and relate these accomplishments to past performance or industry norms. Be sure to mention obstacles overcome, innovations or discoveries made, and outcomes:

Upon joining Vertex Richard inherited a seedling Public Sector operation. Within
the first 6 months he directed and shaped the Public Sector 5-year strategic plan.
This plan forms part of the corporate business plan and is instrumental in defining
direction, partnerships, expansion and acquisition activity.  He is a member of
Vertex's Corporate and Social Responsibility Steering Group and Strategy and
Public Affairs Steering Group.
 
He has recruited a team of 10 sales professionals and public sector specialists
and to quote from our HR Manager "Richard is an exceptionally strong leader of
people who has built and developed a quality team of sales and account
management professionals. His deployment of the Vertex people processes, in
particular the one to one (performance appraisal) process is exemplary both in
terms of performance review and also in ensuring the existence of robust
development plans for each individual. He instinctively uses a coaching style,
coupled with an appropriate balance of support and challenge.  Richard has also
developed strong cross functional relationships and is highly respected as an all
round business leader."
 
On joining Vertex in May 2003 there was no Public Sector pipeline. In the
intervening period, Richard has led the team to create a pipeline valued at £2.5
billion and in the last twelve months has secured the two largest Business
Process Outsourcing deals within the Local Government sector with a combined
contract value of over £700 million. In addition, Vertex is short-listed on further
Public Sector contracts with a combined value of £1.4 billion.

'Profile Raising' and 'Thought Leadership' are considered vital and examples of
activity over the last twelve months include:
 
Sponsoring relationship with the New Local Government Network (NLGN) a leading think tank organisation
 
Chairing the 'New Waves of Local Partnerships' national conference
 
Mentoring for the Local Government National Graduate Development Programme
 
Appointed Efficiency Review Associate within the Office of the Deputy Prime
Minister's Modernisation and Efficiency Review Division
 
Speaking at a Confederation of British Industry (CBI) event to senior-level Civil
Servants on Private Public Partnerships (PPPs)
 
Frequent participation in Public Sector Think Tanks relating to industry/sector
issues
 
Sharing a debate platform with Nick Raynsford, Minister for Local Government and
the Regions and James Strachan, Chair of the Audit Commission
 
Establishing corporate relationship with the Citizens Advice Bureau (CAB) to align
service delivery to social needs
 
In leading his team from the front, Richard has regular contact with Chief
Executives, Council Leaders, Senior Civil Servants and Government Ministers by
way of one-on-one appointments and participation in public sector think tanks.
 
The level of positive PR in the local government press has improved
significantly in the last twelve months with Richard authoring several articles (please see supporting evidence) and contributing to papers.  Vertex has ramped up its 'Point of View' programme by issuing white papers on market trends and challenges, and therefore improving its thought leadership position in the market.
 
Vertex is now recognised as a leading player in the public sector.

2. List hyperlinks to any online news stories, press releases, or other documents that support the claims made in the section above. IMPORTANT: Begin each link with http://, and enclose each link in square brackets; for example, [http://www.youraddress.com]:

http://www.vertexoutsourcing.com/vertex/stevieAwards/Best_Sales_Manager.pdf

3. Provide a brief (up to 100 words) biography about this nominee:

As Public Sector Sales Director Richard is responsible for strategy and sales, with
the objective of establishing Vertex as one of the top three BPO organisations
within the sector and increasing sector contribution to 35% of the company's
turnover.  Prior to joining Vertex he worked for XXXXX, where he was latterly
employed as Sales Director in the IT Services Division.
 
Richard started his career as an engineer but has over 30 years experience of
working with and for the public sector.  He has also worked for the public sector
divisions of other leading organisations.