Company: Vertex, Manchester, United Kingdom
Company Description: Vertex is a transformational Business Process Outsourcing Company. A wholly owned subsidiary of United Utilities PLC which is listed on both the LSE & NYSE and is ranked in the top 60 companies in the UK. The company has over 8000 employees and services clients from a total of 34 sites in the UK, Canada, India and US. www.vertex.co.uk
Nomination Category: Team Awards Categories
Nomination Sub Category: Best Sales Team

Nomination Title: Public Sector Sales Team

1. Tell the story about what this nominated team achieved in the past year (up to 500 words). Focus on specific accomplishments, and relate these accomplishments to past performance or industry norms. Be sure to mention obstacles overcome, innovations or discoveries made, and outcomes:

In 2003 there was a seedling Public Sector operation. Since then 10 sales
professional/public sector specialists have since achieved following:
 
Pipeline - £2.5 billion
The two largest BPO deals within Local Government (LG) sector - combined value
of over £700 million
Short-listed on Public Sector contracts with a combined value of £1.4 billion
Percentage growth in order book of 145%
Ranked 5th in Ovum LG BPO revenues analysis
 
Key achievements:
 
Thurrock Council
15-year strategic partnership contract worth £427 million
Delivering transformed service delivery over broadest set of public sector
activities in UK
600 staff transfers, business centre development, customer contact centre, IT
transformation

Westminster Council
Ten-year strategic partnership (worth £400m). Its success recognised by awards
for:
Wireless City - Computing Magazine "Innovation Project of the Year" -
transformation & programme management in innovative use of wireless technology
to benefit visitors and residents providing security and enhanced services
"Best Business Process Outsourcing Deal" from National Outsourcing Association
Public Private Finance award for "Best Operational Local Government Project" for
Customer Service initiative transforming the way services are delivered
Local Authority of the Year 2004

Birmingham Council
Contact Birmingham £10m contact centre for world class delivery of services to
residents:
Short listed - Professional Planning Forum award for improvement & innovation
Significant service improvement -overall performance of 170% in 6 months with
2071% reduction in call abandonment
Positive feedback reflecting greatly improved relationship and satisfaction with
responsiveness

Walsall Council
As part of a small consortium, Vertex awarded preferred supplier status for the
largest ever-transformational outsourcing contract of its type - estimated value of
£650m. Covers 21 critical services and 2000 staff transfers. It included an
innovative approach to commercial structures involving risk/reward.
 
DWP Government Department
Contract supporting HM Government initiative to modernise payment of benefits to
citizens. The customers comprise disadvantaged groups in the UK.  The sale
included the largest Siebel roll out in Europe plus the recruitment of 1500
customer management staff.  Innovative solutions were devised to deal
sympathetically and effectively with benefits claimants, leading to improved take-
up and government recognition as a highly successful project.
 
Customer satisfaction
Internal and external surveys indicate improved customer satisfaction with the
services delivered to the Public Sector accounts.
 
Proposition & Thought Leadership
Success in this sector is dependent on effective communication of service
propositions. "Citizen First" shows the depth and breadth of thought underpinning
our local government successes. "Points of View" papers and submissions to the
Office of the Deputy Prime Minister, New Local Government Network (NLGN) and specialist publications can influence policy and enhance Vertex reputation of deep understanding of the issues confronting over 400 councils and government
departments.
 
Sponsorship & Awards
Vital to raising the profile of the company:
Sponsor for NLGN "New Ways to Modernise" flagship research
Municipal Journal
Joint bursary for Best Practice Foundation project with EU countries
Local Government Awards Sponsor
Best Exhibitor Award - Solace Conference 2004

2. List hyperlinks to any online news stories, press releases, or other documents that support the claims made in the section above. IMPORTANT: Begin each link with http://, and enclose each link in square brackets; for example, [http://www.youraddress.com]:

http://www.vertexoutsourcing.com/vertex/stevieAwards/Best_Sales_Team.pdf

3. Provide a brief (up to 100 words) biography about the leader(s) of this nominated team:

As Public Sector Sales Director Richard is responsible for strategy and sales, with
the objective of establishing Vertex as one of the top three BPO organisations
within the sector and increasing sector contribution to 35% of the company's
turnover.  Prior to joining Vertex he worked for XXXXX, where he was latterly
employed as Sales Director in the IT Services Division.
 
Richard started his career as an engineer but has over 30 years experience of
working with and for the public sector.  He has also worked for the public sector
divisions of other leading organisations.