Company: Coverall Cleaning Concepts
Company Description: Coverall Cleaning Concepts is one of the nation's leading commercial cleaning franchise companies with over 8,000 franchise owners worldwide servicing over 38,000 customers. Coverall has more than 85 Regional Support Centers in the United States, along with international offices in Australia, Asia, Canada and South America with plans for further expansion.
Nomination Category: Organization Awards Categories
Nomination Sub Category: Best Support Organization

Nomination Title: Coverall Cleaning Concepts, Helping Our Franchise Owners Build Successful Businesses to be the Premier Choice for Commercial Cleaning Services

1. Tell the story about what this nominated organization achieved in the past year (up to 500 words). Focus on specific accomplishments, and relate these accomplishments to past performance or industry norms. Be sure to mention obstacles overcome, innovations or discoveries made, and outcomes:

Coverall Cleaning Concepts, a leading commercial cleaning franchise company, is
an organization that prides itself on being an active and consistent company in
supporting its Franchise Owners and customers.  Since winning a Stevie Award in
the 2004 International Business Awards for Best Support Organization, Coverall
Cleaning Concepts has further developed numerous strategies to enhance our
support practices to our Franchise Owners and customers.

Over the past year, Coverall Cleaning Concepts has developed a new strategic
business plan, called The Coverall Essence.  With the recognition that all
businesses need to develop a clear approach to generating sustainable growth and
profits to ensure long-term success, Coverall created a strategic business plan
that is necessary to develop the core purpose, guiding spirit, and future existence
of our organization.  These initiatives include our Passion, Vision, Mission, and
Values:

Passion ~ Our Passion is helping our Franchise Owners build successful
businesses
Vision ~ Our Vision is to be the premier choice for commercial cleaning services
Mission ~ We promote economic growth and independence for a culturally
diverse  group of prospective business owners through franchise ownership
opportunities by providing customers, training, equipment, supplies, financing and
support services.  We also provide personal growth and professional development
for employees through training and opportunities for advancement.
Values ~ Do the right thing!
 We will:
1.  Be respectful, fair and ethical in all our dealings.
2.  Keep our commitments.
3.  Encourage creativity and innovation.
4.  Strive to give and seek advice clearly, honestly, and appropriately.
5.  Promote teamwork.
Deliver more than expected!

Coverall Cleaning Concepts’ Passion and Mission statements focus on our
initiatives to support our Franchise Owners to be successful in the commercial
cleaning industry. 

As mentioned in our nomination entry for the 2004 International Business Awards
for Best Support Organization, Coverall Cleaning Concepts offers support to our
Franchise Owners through our 85 Support Centers worldwide in offering
administrative assistance, sales assistance, marketing and media exposure, and
operations support.  With our development of The Coverall Essence strategic
business plan, Coverall Cleaning Concepts has advanced these provisions and has
created new programs to assist our Franchise Owners.
1.  Enhanced Training ~ Coverall Cleaning Concepts has developed business
related training programs to help our Franchise Owners understand the mentality
of business ownership.  These training courses teach the Franchise Owners the
best methods for ensuring customer satisfaction, developing a process for
practical business planning, and establishing a procedure for creating a working
business budget.
2.  Strategic Alliances ~ Coverall Cleaning Concepts has entered into strategic
partnerships with chemical and equipment manufacturers that allow for not only
quality products, but also the supportive training that is necessary in this
industry
for our Franchise Owners.  Through our partnerships with Procter and Gamble
(P&G) and Minuteman Equipment Company, Coverall is able to provide the most
technically advanced products and equipment to our Franchise Owners at reduced
costs.  The ongoing support and training provided by these partnering companies
gives our Franchise Owners and Operations Team Members the necessary
knowledge to perform their services at the highest standard.
3.  Niche Market Support ~ Coverall Cleaning Concepts has created specific
training programs and manuals to assist our Franchise Owners in servicing niche
markets.  Franchise Owners who hold accounts in the retail, healthcare, and
hospitality industries are better able to service these customers with detailed
training that Coverall Cleaning Concepts offers for these particular markets.

Coverall Cleaning Concepts’ Vision statement centers on our endeavor to provide
the best commercial cleaning services in the industry.  Coverall Cleaning
Concepts has developed a customer service program, entitled Customers For
Life®, to support our Franchise Owners and Team Members in executing this
process.  The Customers For Life program is administered by the Coverall Support
Center Teams to provide specific actions and written plans to prevent any
deficiencies or concerns in the quality of service received by our customers.  This
program is essential to maintaining a high quality of service to our customers and
also provides support to our Franchise Owners in servicing their accounts to the
highest standards possible.

Coverall Cleaning Concepts’ Values concentrate on directing our Team Members
to investing their time and energy in supporting our Franchise Owners to own,
operate and grow their businesses as well as providing any assistance necessary
to these business owners to ensure that all Coverall Cleaning Concepts customers
are truly satisfied with the services they are provided.

Through Coverall Cleaning Concepts new strategic business plan and the
company’s continued efforts to develop various programs in creating the most
successful Franchise Owners, Coverall Cleaning Concepts truly exemplifies the
title “Best Support Organization.”

2. List hyperlinks to any online news stories, press releases, or other documents that support the claims made in the section above. IMPORTANT: Begin each link with http://, and enclose each link in square brackets; for example, [http://www.youraddress.com]:

http://www.entrepreneur.com/franzone/details/0,5885,12-12---282253-,00.html
http://biz.yahoo.com/bw/041116/165140_1.html
http://www.cmdistribution.com/News.asp?mode=4&N_ID=50885
http://southflorida.bizjournals.com/southflorida/stories/2004/07/12/daily19.html
http://www.bison1.com/press/pr4-7-04coverall.html
http://www.buildingservicesmgt.com/index.php?option=com_content&task=view&id=256&Itemid=70
http://www.bison1.com/press/pr3-5-04coverall.html
http://www.cmmonline.com/News.asp?mode=4&N_ID=46382
http://biz.yahoo.com/prnews/041012/cgtu002_1.html

3. Provide a brief (up to 100 words) biography about the leader(s) of this nominated organization:

Coverall Cleaning Concepts leader, Ted Elliott, has brought 16 years of experience
with the company to the post of President and Chief Executive Officer.  Elliott’s
strategic planning and tactical leadership has led to Coverall Cleaning Concepts’
successful growth record.  Notable accomplishments have included increasing
Coverall’s growth by 92% from 4,419 franchises in 1998 to 8,451 franchises in
2004.  As a result of Elliott’s success, the company has developed an unrivaled
model for promoting entrepreneurial success, as demonstrated by being
recognized as the #1 Fastest Growing Commercial Cleaning Franchise Company,
the #2 Lowest Investment in the United States as stated in Entrepreneur’s
magazine’s 23rd Annual Franchise 500.