Location Based Technologies
Company: Location Based Technologies, Irvine, CA
Company Description: Location Based Technologies produces GPS locators in both the commercial and consumer space through the PocketFinder line of products. LBT’s approach is to take the complexities of emerging GPS and wireless technologies and deliver a simple, easy-to-use solution that will increase our customers’ ability to stay connected and to coordinate with their business and family.
Nomination Category: Solution Provider Awards Categories
Nomination Sub Category: Sales or Customer Service Solutions Technology Partner of the Year
Nomination Title: The Location Based Technologies Solution for Both Business and Family
Tell the story about what this nominated organization has achieved since the beginning of July 2011 (up to 500 words). Focus on specific accomplishments, and relate these accomplishments to past performance or industry norms. Be sure to mention obstacles overcome, innovations or discoveries made, and outcomes:
Location Based Technologies launched its PocketFinder GPS/A-GPS solution exclusively in the US and Canada with Apple November 2011. Our family of GPS Trackers feature submersible, waterproof and virtually indestructible GPS location devices with easy-to-use, intuitive web and app interfaces that allow customers to better connect with the people and assets in the world around them. During the course of 2012 we have sold over 10k GPS devices with devices now in over 60 countries outside the US.
Our Apple product rating for both Personal GPS Locators and Vehicle Trackers is 4.5 stars. We have been named Apple’s, AT&T’s and the US Military’s GPS Solution of Choice heading into 2013 and are expanding globally through partnerships with recent announcements that we are entering Mexico and Europe. The uses for the Personal GPS Tracker are limitless. From locating your loved ones, cars or even luggage, LBT’s solution has made an impact on how societies stay connected.
LBT’s App platform gives customers visibility of their families and assets even while they are on the go. Using LBT’s solutions, business owners to stay at home moms are able to move beyond traditional communication channels of the past and adopt this innovative technology solution achieving the highest level of connectivity and coordination.
Our solutions give businesses the ability to locate and manage assets without the high costs of alternatives resulting in on-time deliveries, safe drivers, lower fuel costs and increased productivity.
Stanley Cooper, a business owner in Florida states, “After only the first month with the LBT our fuel bill dropped over 300 dollars per individual driver!”
What makes LBT such a valuable technology partner to families and businesses alike is the power of the solution and the high level of customer service. We partner with our customers to help them provide the same quality service, for example Air Gourmet’s customer’s last minute requests and DME Electrical restoring power during hurricane Sandy.
Jeremy Klapprodt of Klapprodt Pools shared how he received LBT’s 5 Star Customer Service.
“Products are supposed to work as they are advertised but what makes this GPS tracking company stand out is its phenomenal customer service! I was called after I purchased the product online to see if I had any questions. This type of human follow up is rare these days. Everyone that I have ever spoken with at the company has been knowledgeable and extremely helpful. The people behind this company will be the key to their future success!”
Our customer service approach is unique in that we strive to provide proactive customer service. When our customers do need to contact us we answer quickly and value our customer’s time maintaining a 95%+ service level through our growth in 2012. Our customers truly feel like they have a technology partner helping them better serve their customers and family.
“In conclusion, very good product, with endless functionality, at a fair price, with THE BEST CUSTOMER SERVICE I have ever received”. Stated by David H on Apple.com
Provide a brief (up to 100 words) biography about the leader of this nominated company:
As the CEO and Co-President, David Morse brings more than 20 years of executive level experience with major corporations to the company. Prior to Location Based Technologies, Morse was a defining force to Pacific Bell’s customer service department, leading large-scale leadership teams as the vice president of consumer sales and services and the chief customer service officer for consumer and small business accounts. His management position oversaw multiple locations that accounted for more than 4,000 staff members serving 7 million households and bringing in more than $3.4 billion in annual revenues.