Customer Service Awards
2012 Customer Service Awards Category Stevie® Award Winners
Customer Service Department of the Year - Computer Hardware, Service or Software
GOLD STEVIE WINNER:
Hewlett Packard, Palo Alto, CA USA: Hewlett Packard Global Digital Support
SILVER STEVIE WINNERS:
Epicor Software Corporation, Irvine, CA USA
BRONZE STEVIE WINNER:
Garanti Teknoloji, Istanbul, Turkey: Garanti Teknoloji Roadmap for 100% Customer Satisfaction
L-com Inc., North Andover, MA USA
optivo, Berlin, Germany: Support Team
Customer Service Department of the Year - Telecommunications
GOLD STEVIE WINNER:
Rogers Communications Inc., Toronto, Canada : Rogers Business Care - Our Competitive Advantage
SILVER STEVIE WINNER:
Avea Iletisim Hizmetleri A.S., Istanbul, Turkey: Avea Customer Care
BRONZE STEVIE WINNERS:
PT Contact, Lisbon, Portugal
Roshan (Telecom Development Company Afghanistan Ltd), Kabul, Afghanistan
Vodafone Turkey, Istanbul, Turkey: Vodafone's Turkish Delight
XLN Business Services, London, United Kingdom
Customer Service Department of the Year - All Other Industries
GOLD STEVIE WINNER:
DHL Express, Tempe, AZ USA: DHL Express US
SILVER STEVIE WINNERS:
Aditya Birla Minacs, Mississauga, Canada: Aditya Birla Minacs Moncton
LifeLock. Tempe, AZ USA: LifeLock Contact Center
PetRays, The Woodlands, TX USA
SUNGWOOADCOM, Seoul, South Korea
BRONZE STEVIE WINNERS:
Advanced Bionics, Valencia, CA USA
Al-Ain City Municipality, Al-Ain, United Arab Emirates: Customer Service Indirect Channels
IHG, Atlanta, GA USA: IHG Global Customer Care
USANA Health Sciences, Salt Lake City, UT USA
VerticalResponse, San Francisco, CA USA: VerticalResponse Customer Service Hits All the Mark
Customer Service Team of the Year
GOLD STEVIE WINNER:
Bluegreen Corporation, Boca Raton, FL USA: The Perfect Balance of Sales and Service
SILVER STEVIE WINNERS:
Korea Shipping Association, Seoul, South Korea: KSA Brochure
PetRays, The Woodlands, TX USA
XLN Business Services, London, United Kingdom: XLN Business Services Team of the Years
BRONZE STEVIE WINNERS:
Al-Ain city Municipality, Al-Ain, United Arab Emirates: Customer Service North Sec
Competence Call Center AG, Vienna, Austria: UPC DTH and CCC - a customer service dream team
DHL Express, Tempe, AZ USA: DHL Express US - IHD
dukaPC, Aarhus, Denmark: dukaPC's Danish Customer Service Team
Everything Everywhere, London, United Kingdom: The Advocates – Everything Everywhere
IHG, Atlanta, GA USA: IHG Global Guest Relations Team
Rimini Street, Pleasanton, CA USA: Rimini Street's Primary Support Engineers (PSEs)
Turkish Economy Bank, Istanbul, Türkiye: TEB Multichannel Contact Strategy
Unitiv's Intelligent Help Desk, Alpharetta, GA USA: Unitiv's Intelligent Help Desk
Wonga.com, London, United Kingdom: Wonga.com's in-house team
Customer Service Executive of the Year
GOLD STEVIE WINNER:
Aircontainer Logistics Co.,Ltd, Seoul, South Korea: Hyun Sung Kim, President
SILVER STEVIE WINNERS:
Avea Iletisim Hizmetleri A.S., Istanbul, Turkey: Orçun Onat, CCO
Hewlett Packard, Palo Alto, CA USA: Brent Potts, VP, Global Digital Support
Vodafone Turkey, Istanbul, Turkey: Hakan Çelik. Director of Customer Operations and Online Services
BRONZE STEVIE WINNERS:
LifeLock, Tempe, AZ USA: Tammy Valdez, Senior Vice President of Member Services and Operations
MindZet, Kolding, Denmark: Morten Knudsen, CEO & Founder - Best Customer Satisfaction in Denmark, 4 Years in a Row
PJ Lhuillier, Inc., Makati City, Philippines: Jean Henri Lhuillier: The Game Changer
VerticalResponse, San Francisco, CA USA: Kristen Hayer, Vice President of Sales and Support
XLN Business Services, London, United Kingdom: Tony Fitzpatrick, Director of Customer Experience