Company: FreeConferenceCall.com, Long Beach, CA, USA
Company Description: FreeConferenceCall.com, the largest privately held conferencing provider in the United States, serves approximately 20 million customers in 24 countries every month. The company's reservation-less audio conferencing is built on a pioneering all-digital network that includes unlimited real-time sharing of desktop content. FreeConferenceCall.com has provided reliability and innovation sinc
Nomination Category: Products & Product Management Categories
Nomination Sub Category: Best New Product or Service of the Year - Telecommunications - Service
Nomination Title: FreeConferenceCall.com International
Tell the story about this nominated product or service (up to 500 words). Describe its functions, features, benefits, and sales results to date:
FreeConferenceCall.com has revolutionized teleconferences with a high-quality, reservationless conferencing service that is used by over 20 million callers around the world each month.
FreeConferenceCall.com International provides consumers with a packaged service of domestic and international conference calling for the cost of a regular domestic phone call - without additional fees - and the ability to share files and other content online with interconnected free screen sharing.
Businesses and consumers save millions of dollars on conferencing fees with free conferencing services. FreeConferenceCall.com has been at the forefront of this consumer benefit with over 10 years experience providing quality conference calling and its recent international expansion using innovative proprietary equipment.
Innovation, reliability and value have been the core of FreeConferenceCall.com providing its services worldwide.
Since January 2011, FreeConferenceCall.com International has expanded its service offering into over 24 countries in Europe, Africa, Asia, and the Americas. In most of these markets, there is limited access to conference calling - and those available do not have the features nor provide the value of FreeConferenceCall.com.
In conforming to the different telecommunications markets in these countries, each with differing challenges in their regulations and competition, FreeConferenceCall.com strategically built its network piece by piece while adapting every step of the way to meet consumers' needs.
Growth has not come through acquisitions or a "franchising" model, because international telecommunications is localized and complex. In each instance, FreeConferenceCall.com International has analyzed the market and regulatory environment; focused on the quality of the country's voice and internet capacity for its proprietary high definition conference bridges; installed the technology so that it delivers reliable call quality, including all of the robust features of FreeConferenceCall.com; interacted with incumbent providers, some of whom provide their own, competing conference calling service (which means sharing customers with its competitors); and launched marketing efforts in language, often with local consulting support.
This has been done and redone in locations as disparate as Germany, Nigeria, South Korea and Mexico. Once the initial obstacles are overcome, the day to day issues of quality and reliability become paramount. The first 24 countries in the network have produced steady growth, with Canada, Germany, and France the top markets so far - averaging between 7 and 20 percent call volume growth per month.
The network is entirely digital and high definition, handling traditional phone traffic, Voice over Internet Protocol (VoIP) traffic, and the online meeting traffic of screen sharing simultaneously. This network is monitored 24/7 and includes live customer service, while providing free innovative features:
• Domestic or international conference calling for the price of a regular domestic call with countries in the FreeConferenceCall.com network
• International service to over 160 countries, with access numbers and facilities in over 24 countries within the network
• Conferencing without a reservation for up to 96 callers
• Conference call recording, playback and downloads
• A call detail report sent via email after every conference
• An online meeting feature to conduct screen sharing sessions, online presentations, webinars, demonstrations, etc.
Through innovation, reliability and value, FreeConferenceCall.com International started from zero to establish a proprietary worldwide telecommunications footprint that belies its size - and provides an avenue for growth going forward.
Provide a brief (up to 100 words) biography about the leader(s) of the team that developed the nominated product or service:
Dave Erickson is the Founder and CEO of Free Conferencing Corporation, the largest independent, privately owned conference call company in the United States. When Mr. Erickson won the American Business Award for Best Executive in 2007, the company had 4 million domestic customers per month.
FreeConferenceCall.com now has numerous facilities and provides service domestically and internationally to 20 million customers in over 24 countries every month.
Starting with the simple concept that conferencing calling could be “free” of organizer fees, Mr. Erickson has developed a service that is based on reliability and innovation. FreeConferenceCall.com provides reliability through an all-digital network providing consistent quality. Mr. Erickson also developed a unique high-definition conference bridge to connect participants on their conference calls.