Epicor Software Corporation, Austin, TX

Gold Stevie Award Winner 2012, Click to Enter The 2014 American Business Awards

Company: Epicor Software Corporation, Austin, TX
Company Description: Epicor Software Corporation is a global leader delivering inspired business software solutions to the manufacturing, distribution, retail and services industries. With over 40 years of experience serving small, midmarket and larger enterprises, Epicor has more than 20,000 customers in over 150 countries. For more information, visit www.epicor.com.
Nomination Category: Products & Product Management Categories
Nomination Sub Category: Best New Product or Service of the Year - Software - Social Business Solution

Nomination Title: Epicor Software Corporation: Epicor ERP version 10 – Epicor Social Enterprise

Tell the story about this nominated product or service (up to 525 words). Describe its functions, features, benefits, and performance to date:

Today’s market is the result of a fast-moving economy that is constantly changing. Businesses have new challenges to face and new opportunities to seize. In order to provide next-generation enterprise resource planning (ERP) for customers around the globe, Epicor has launched a highly responsive solution that facilitates its use of mobile devices and social collaboration. Epicor ERP version 10 (Epicor ERP 10) was designed to adapt the requirements of companies located in different countries and using various languages, while maintaining a user-friendly interface. Additionally, Epicor ERP 10 can be deployed to fit unique operational needs, resources, and budgets of different industries. Each company can decide if they want the platform running on-site installation, hosted or as a SaaS or Cloud application, depending on their particular characteristics. The new product offers three new integrated modules: Epicor Commerce Connect, Epicor Financial Planner (EFP) and Epicor Social Enterprise (ESE).

About Epicor Social Enterprise (ESE)

Effective internal communication is essential for a good performance. Currently, companies have telephones and e-mail servers but these tools don’t necessarily transform communication into collaboration. ESE aims to fill this void with a social business platform that allows employees to collaborate across the different areas of the organization in an intuitive, immediate way. Epicor has a set of six core values that define the creation of products and the improvement of services. These values: Passion, Excellence, Service, Integrity, and Teamwork, function as inspiration for new developments and all have shaped the new generation business culture and therefore motived the design for ESE. The product was released in April 2014 as a new module fully integrated to the visionary Epicor ERP 10.

ESE integrates concepts from social media like: hashtags, mentions, reposting and sharing, which makes it friendly to the user and allowing a real-time collaboration. However, too much information can translate into disinformation, for this reason ESE uses context to filter out noise and leaves relevant information for the user of Epicor ERP 10. The features are in tune with the contemporary work requirements; they include real-time access to information and the ability to collaborate around orders, customers, suppliers, configurations, and projects. Not only are the employees able to track data easily, but also they are able to engage on the work social network using their mobile devices.

Observed benefits of using ESE online collaboration include reducing meetings frequency, improved speed of decision making, and better crisis management among dispersed teams. The module is embedded within Epicor ERP to easily coordinate across geographies, get instant feedback and to communicate a unified message. Results of the use of an intuitive tool such as ESE are that it improves cross-departmental creating a functional collaboration and ameliorate the current customer service due to the constantly updating of information.

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Provide a brief (up to 125 words) biography about the leader(s) of the team that developed the nominated product or service:

Malcolm Fox joined Epicor Software Corporation in 1997 as a senior consultant; bringing with him over a decade of software experience. In his current role as vice president of product marketing, Fox is responsible for the global product direction and marketing of Epicor ERP, the company’s next-generation enterprise resource planning solution.

In his prior positions at Epicor, Fox held director of product marketing and territory manager for Enterprise Service Automation. Fox was responsible for business development working with local marketing resources to create and undertake lead generation activities, opportunity management and account management of key ERP initiatives for services industry clients in US and within UK and Europe.