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Customer Service Awards Winners

2014 Customer Service Awards Category Stevie® Award Winners

The following nominees were named Stevie Award winners in The 2014 International Business Awards. The awards were presented during a gala banquet in Paris, France on 10 October.

Customer Service Department of the Year - Advertising, Marketing, Public Relations, and Business Services
GOLD STEVIE WINNER:
HGS Canada , Dartmouth , NS Canada: Better Service Through Customer Experience Blueprints
SILVER STEVIE WINNERS:
FreeFlow, Tralee, County Kerry, Ireland: FreeFlow Customer Service Team: Customer-Centric Technology Drives Results
VerticalResponse, San Francisco, CA USA: VerticalResponse Team Builds Interactive Support Community From Ground Up
BRONZE STEVIE WINNERS:
ClearFit, Toronto, ON Canada: ClearFit Customer Success Department
DHL Express Mexico, Mexic City, Mexico: DHL Express Mexico Customer Service Department
Dogus Planet, Istanbul, Turkey: Dogus Planet's n-11 Customer Service Wows Turkey

Customer Service Department of the Year – Banking and Financial Services
GOLD STEVIE WINNER:
SurePayroll, Inc., Glenview, IL USA: SurePayroll Customer Service Department
SILVER STEVIE WINNER:
Union National Bank, Abu Dhabi, United Arab Emirates: Union National Bank
BRONZE STEVIE WINNERS:
PermataBank, Jakarta, Indonesia: PermataTel Achievements
Türkiye Garanti Bankasi A.S., Istanbul, Turkey: A Journey Of Improvements At The Customer Satisfaction Department Of Garanti Bank

Customer Service Department of the Year - Computer Services and Computer Software
GOLD STEVIE WINNER:
Rimini Street, Pleasanton, CA USA: Rimini Street’s Service Delivery Department
SILVER STEVIE WINNER:
FastSpring, Santa Barbara, CA USA: FastSpring's Customer Service Department
BRONZE STEVIE WINNERS:
intelliAd Media GmbH, Munich, Germany: intelliAd Customer Service Department
optivo, Berlin, Germany: optivo Customer Care Team
Vend, Auckland, New Zealand: Vend - Not Your Average Customer Support
Xero, Wellington, New Zealand: Xero Customer Experience

Customer Service Department of the Year - Hospitality and Leisure
GOLD STEVIE WINNER:
HomeAway, Inc; Austin, TX USA: HomeAway Global Customer Service
BRONZE STEVIE WINNERS:
IHG, Atlanta, GA USA: InterContinental Hotels Group Guest Relations - supporting our purpose of creating great hotels, guests love
Marriott Vacations Worldwide, Cork, Ireland: Marriott Vacations Worldwide Service Fulfillment in Cork delivers unforgettable experiences that make vacation dreams come true!

Customer Service Department of the Year – Telecommunications
GOLD STEVIE WINNER:
Virtela Technology Services Inc., Greenwood Village, CO USA: Virtela: A Model for Success in Customer Support
SILVER STEVIE WINNERS:
Rogers Communications Inc., Toronto, ON Canada: Strengthening Our Bottom Line Through Premium Customer Service
Timor Telecom, Dili, Timo-Leste: Timor Telecom Customer Service Department
BRONZE STEVIE WINNERS:
Azercell Telecom LLC, Baku, Azerbaijan : Azercell Customer Service
Globe Telecom, Metro Manila, Philippines: Globe Customer Experience Management Innovates Social Customer Care
StarHub Ltd, Singapore: StarHub CS

Customer Service Department of the Year - All Other Industries
GOLD STEVIE WINNER:
DHL Express NZ Ltd, Auckland, New Zealand: DHL Express Customer Services
SILVER STEVIE WINNERS:
Delta Air Lines, Singapore: Asia Pacific Customer Engagement and Sales Support Center
LOTTE Department Store, Seoul, South Korea: LOTTE Department Store
BRONZE STEVIE WINNERS:
Advanced Bionics, LLC, Valencia, CA USA: The Bionic Ear Association
The General Directorate of Residence and Foreigners Affairs, Ras Al Khaimah, United Arab Emirates: Customer Service Department (RAK immigration)

Customer Service Team of the Year – Banking and Financial Services
GOLD STEVIE WINNER:
DenizBank, Istanbul, Turkey: DenizBank Contact Center - DNA of Excellent Customer Experience
SILVER STEVIE WINNER:
Abu Dhabi Finance, Abu Dhabi, United Arab Emirates: Abu Dhabi Finance Customer Service Team
BRONZE STEVIE WINNERS:
Borro, London, United Kingdom: Borro Collections Team
Garanti Bank, Istanbul, Turkey: Garanti Bank's Customer Care Team GarantiyeSor (Ask Garanti)

Customer Service Team of the Year – Computer Services and Computer Software
GOLD STEVIE WINNER:
Globoforce, Dublin, Ireland : Globoforce’s Customer Success Team
BRONZE STEVIE WINNER:
Rimini Street, Pleasanton, CA USA: Rimini Street’s PeopleSoft Support Team

Customer Service Team of the Year – Telecommunications
GOLD STEVIE WINNER:
PT. Telekomunikasi Indonesia,Tbk, Jakarta, Indonesia: ROSE Team Improving Satisfaction through Integrated Evaluation Method
SILVER STEVIE WINNERS:
Arkadin, Paris, France: Arkadin Customer Service Drives Global Growth
J2 Global, Ottawa ON Canada: Campaigner Ottawa Customer Support Team
BRONZE STEVIE WINNER:
Globe Telecom, Metro Manila, Philippines: Globe Relationship Management: Taking Customer Experience to the Next level

Customer Service Team of the Year – All Other Industries
GOLD STEVIE WINNER:
LOTTE Department Store, Seoul, South Korea: LOTTE Department Store
SILVER STEVIE WINNERS:
DHL Express NZ Ltd, Auckland, New Zealand: DHL Express NZ Customer Services
Dogus Planet, Istanbul , Turkey: Dogus Planet's "Wow Them, Warm Them" Customer Service Team
U.S. Green Building Council, Washington, DC USA: USGBC’s LEED Support Team: Reaching Out To Help Customers Build Green
BRONZE STEVIE WINNERS:
DHL Express, Muttenz, Switzerland: DHL Express Customer Service Team
HomeAway, Inc; Austin, TX USA: HomeAway Property Manager Support
Police Attaché Office, UAE Embassy, Washington DC : Police Attaché Office's Customer Service Team

Customer Service Executive of the Year
GOLD STEVIE WINNER:
Globe Telecom Inc., Taguig, Philippines: Rebecca V. Eclipse, Chief Customer Experience Officer
SILVER STEVIE WINNER:
DHL Express NZ Ltd, Auckland, New Zealand: Tracy Penny, Director of Customer Services
The Story of Lotus, Seoul, South Korea: Jo Youngjoo, CEO
BRONZE STEVIE WINNERS:
DHL Express Brazil Ltda, São Paulo, Brazil: Monica Gomes, Director of Customer Service
Ooredoo Group, Doha, Qatar: Said Bin Ahmad Safrar, Nawras Contact Center Head
Philippines Department of Tourism (Seoul, Korea), Seoul, South Korea: Secretary of Department of Tourism in Philippines, Ramon Jimenez, Jr.