Customer Service Awards

  

2013 Customer Service Awards Category Stevie® Award Winners

The following nominees were named Stevie Award winners in The 2013 International Business Awards.

Customer Service Department of the Year - Computer Hardware, Software, & Services
GOLD STEVIE WINNER:
Firmex, Toronto, ON, Canada: Firmex Customer Support Department
SILVER STEVIE WINNER:
FastSpring, Santa Barbara, CA USA: FastSpring Customer Service Department
BRONZE STEVIE WINNERS:
Dell, Bratislava, Slovakia: Customer Care, Account Support and Order Processing department
L-com Inc., North Andover, MA USA: L-com's Award-Winning Customer Service Department
Prophix Software Inc., Mississauga, ON, Canada: Prophix Software - Taking Customer Service to a new level
Squarespace, New York, NY USA: Squarespace

Customer Service Department of the Year – Telecommunications
GOLD STEVIE WINNER:
Virtela Technology Services Inc., Greenwood Village, CO USA: Virtela's Customer Service Department Passionate About Support
SILVER STEVIE WINNER:
Rogers Communications Inc., Toronto, ON, Canada: Service Team Improves Our Bottom Line
BRONZE STEVIE WINNERS:
EE, Hatfield, United Kingdom: EE Business & Collections
Telecom Development Company Afghanistan LTD [Roshan], Kabul, Afghanistan

Customer Service Department of the Year – Transportation
GOLD STEVIE WINNER:
DHL Express, Kingdom of Saudi Arabia: DHL KSA Customer Service Department
SILVER STEVIE WINNER:
EMKAY Inc., Itasca, IL USA: EMKAY Client Support Gurus
BRONZE STEVIE WINNER:
DHL Express, Tempe AZ USA: US DHL Express Key Accounts

Customer Service Department of the Year - All Other Industries
GOLD STEVIE WINNER:
KoROAD, Seoul, Korea: KoROAD PR Department
SILVER STEVIE WINNERS:
Aditya Birla Minacs, Mississauga, ON, Canada: Leading in Customer Service Excellence
Europ Assistance USA, Bethesda, MD USA: Europ Assistance USA Emergency Travel Assistance Department
T.Garanti Bankasi A.S., Istanbul, Turkey: Transformation Of Customer Satisfaction Department At Garantibank
BRONZE STEVIE WINNERS:
DHL Express, Caracas, Venezuela: DHL Venezuela Customer Service Department
FreeFlow, Tralee, County Kerry, Ireland: FreeFlow Customer Service Team: Our Customers' Success Defines our Success
Marriott Vacations Worldwide Corporation, Orlando, FL USA: Marriott Vacations Worldwide Service Fulfillment in Cork, Ireland delivers unforgettable experiences that make vacation dreams come true!
promio.net GmbH, Bonn, Germany: promio.net GmbH Customer Service
Stylesight, New York, NY USA: Stylesight's Client Services Department
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Customer Service Team of the Year – Banking, Financial Services, and Business Services
GOLD STEVIE WINNER:
VerticalResponse, San Francisco, CA USA: VerticalResponse Customer Support Team Celebrates Growth, Camaraderie
SILVER STEVIE WINNER:
Europ Assistance USA, Bethesda, MD USA: Europ Assistance USA Identity Theft Team
BRONZE STEVIE WINNERS:
Finansbank A.S., Istanbul, Turkey: Finansbank enpara.com
Nunwood, London, United Kingdom: Nunwood Woolworths - Customer Experience Monitor Team

Customer Service Team of the Year – Transportation
GOLD STEVIE WINNER:
DHL Express, Kingdom of Saudi Arabia: Straight to the TOP Executive Response Team
SILVER STEVIE WINNER:
EMKAY Inc., Itasca, IL USA: EMKAY Client Support Gurus
BRONZE STEVIE WINNER:
DHL Express, Lima, Peru: Equipo KAD de DHL Express Peru

Customer Service Team of the Year – All Other Industries
GOLD STEVIE WINNER:
Rimini Street, Pleasanton, CA USA: Rimini Street's PeopleSoft Support Delivery Team
SILVER STEVIE WINNER:
Home Retail Group - Contact Centre, Warfield, United Kingdom: Model Office (Me & My Customer)
BRONZE STEVIE WINNERS:
Consumer Electronics Association (CEA), Arlington, VA USA: The CES Sales Team: S.U.R.E. to Deliver Quality Customer Service
Global Warranty Group, St. James, NY USA: Global Warranty Group Customer Experience Team
Rafter, Inc., San Mateo, CA USA: Rafter's CS Management Team
U.S. Green Building Council, Washington, DC USA: USGBC's LEED Support Team - Helping Customers Build Green
Unitiv's Intelligent Help Desk, Alpharetta, GA USA: Unitiv's Client Services Team

Customer Service Executive of the Year
GOLD STEVIE WINNER:
Unitiv's Intelligent Help Desk, Alpharetta, GA USA: Meredith Estep, Vice President, Client Services
SILVER STEVIE WINNER:
Rafter, Inc., San Mateo, CA USA: Danielle Fisher, Director of Stores & Customer Success