American Express

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Company: American Express, New York, NY USA
Entry Submitted By: Electric Artists
Company Description: American Express provides innovative payment, travel and expense management solutions for individuals and businesses of all sizes. Most of all, we help our customers realize their dreams and aspirations through industry-leading benefits, access to unique experiences, business-building insights, and global customer care. American Express is the world's largest card issuer by purchase volume.
Nomination Category: Products & Product Management Categories
Nomination Sub Category: Best New Product or Service of the Year - Financial Services

Nomination Title: American Express OPEN: Business Apps Solutions

Tell the story about this nominated product or service (up to 500 words). Describe its functions, features, benefits, and sales results to date. You may include here hyperlinks to product photographs, demonstration videos, data sheets, and other illustrative items. IMPORTANT: Begin each link with http://, and enclose each link in square brackets; for example, [http://www.youraddress.com]:

The American Express OPEN team continues to launch new Business Apps Solutions for small business owners to manage cash flow, save time and money, and grow customer relationships. The OPEN team created these premium digital tools as a way of uniting previously diverse aspects of managing a small business into one unified user experience. As a suite of tools, these four Business Apps Solutions

– Accept Pay, Search Manager, Insurance Edge and FXIP

– help small business owners save money, increase margins, manage payments & bills, and build new customer relationships. As American Express OPEN identifies new small business needs, it will continue to grow and evolve the Business Apps Solutions platform.

• Over the past 12 months, small business owners from a wide range of different industries have downloaded Business Apps Solutions

• Small business owners have used these Business Apps Solutions in three primary ways: managing cash flow, saving money, and finding new customers

• The Business Apps Solutions have been covered in a range of offline and online publications (e.g. PR Week, Information Week, BNET, Marketing VOX]

• Users of these Business Apps Solution report time & money savings: 40% improvement on payments received; the ability to double the amount of fees received each month; the ability to get paid 15 days faster than before; and time savings of 10 hours a month

Accept Pay customer testimonial #1: http://www.youtube.com/watch?v=wgp6YeQ21lQ
Accept Pay customer testimonial #2: http://www.youtube.com/watch?v=5iqARFasUcc
Accept Pay Tutorial: http://www.youtube.com/watch?v=tKKqcDbTbyw
Search Manager customer testimonial #1: http://www.youtube.com/watch?v=okVHWgLja4M
Search Manager Product Overview: http://www.youtube.com/watch?v=JE1bp1VSjYQ
Search Manager Tips to Get You Started: http://www.youtube.com/watch?v=cXQybEjtwEU
FXIP Overview: http://www.youtube.com/watch?v=5qs5H2EfyAU
FXIP benefits: http://www.youtube.com/watch?v=_idYRVqCjJU
FXIP Tailored Solutions: http://www.youtube.com/watch?v=Nog-fEtI3C4
Insurance Edge Awareness: http://www.youtube.com/watch?v=6CWzxnAsv6s
Insurance Edge Consideration: http://www.youtube.com/watch?v=9Y6HhoItIWQ
Insurance Edge Conversion: http://www.youtube.com/watch?v=TIuBZ_smJrs
Accept Pay OPEN Forum: http://www.openforum.com/acceptpay
Accept Pay: http://www201.americanexpress.com/business-credit-cards/business-solutions/acceptpay?
intlink=us-OpenAppCtrLnk-AcceptPayTile

FX International Payments: http://www201.americanexpress.com/business-credit-cards/business-solution
s/fx-international-payments?c=70120000000COX6&intlink=us-OpenAppCtrLnk-FXIPTile

Search Manager OPEN Forum: http://www.openforum.com/searchmanager
Search Manager: http://www.searchmanager.com/ac/home.aspx?mcid=AEX12001&OpenAppCtrLnk=SearchManagerTile
Insurance Edge OPEN Forum: http://www.openforum.com/insuranceedge
Insurance Edge: https://www.insuranceedge.com/?utm_source=AMEX&utm_medium=vanity&utm_campaign=appcenter
List hyperlinks to any online news stories, press releases, video clips, work samples, or other documents that support the claims made in the section above. IMPORTANT: Begin each link with http://, and enclose each link in square brackets; for example, [http://www.youraddress.com]:
Search Manager Press Release, 6/22/10 http://eon.businesswire.com/news/eon/20100622005657/en/Bid-Management/Internet-Marketing-Online/Paid-Search-Management
Search Manager: Information Week, 6/25/10 http://www.informationweek.com/blog/smb/229202295
Search Manager: BNET, 06/25/10 http://findarticles.com/p/news-articles/wireless-news/mi_hb5558/is_20100625/american-express-open-launches-searchmanager/ai_n54189254/
Search Manager: DMNews, 7/12/10 http://www.dmnews.com/american-express-open-releases-search-marketing-toolset/article/173093/
Search Manager: Marketing Vox, 7/26/10 http://www.marketingvox.com/60-seconds-with-rob-ciccone-and-max-kalehoff-047414/
Search Manager: PR Week, October 2010 http://www.prweekus.com/pages/login.aspx?returl=/gloves-off-should-pr-agencies-invest-in-search-engine-marketing-capabilities/article/179283/&pagetypeid=28&articleid=179283&accesslevel=2&expireddays=0&accessAndPrice=0
Business Apps Solutions homepage: http://www201.americanexpress.com/business-credit-cards/business-solutions/overview

Provide a brief (up to 100 words) biography about the leader(s) of the team that developed the nominated product or service:

Jay H. Lee | American Express OPEN VP Business Solutions

Jay Lee is the General Manager of Business Solutions for American Express OPEN where he leads the Business Development and Solutions Management teams. He is focused on expanding American Express into new products and services such as alternative payments and financing, emerging B-B markets, and digital marketing services. His business development team cultivates Strategic Partnership deals ranging from operating agreements to equity investments, and his solutions management team oversees the ongoing Partnership’s products and P&L’s. Jay holds a bachelor’s of science degree in Electrical Engineering from Cornell University, and a master’s in business administration Columbia Business School.