TQ3 Travel Solutions
Company: TQ3 Travel Solutions USA (now operating as Carlson Wagonlit Travel, North America)
Company Description: Carlson Wagonlit Travel is a world leader in business travel management. Today, the Carlson Wagonlit Travel group, has locations in more than 140 countries and generates over $11.5 billion USD in annual sales. Carlson Wagonlit Travel is co-owned by Paris-based Accor group and Minneapolis-based Carlson Companies, and is currently the world's 2nd largest global travel management company.
Nomination Category: Organization Awards Categories
Nomination Sub Category: Best Customer Service Organization
Nomination Title: Service Quality at TQ3 Travel Solution
Tell the story about what this nominated functional organization achieved in 2003 (up to 500 words). Focus on specific accomplishments, and relate these accomplishments to past performance or industry norms. Be sure to mention obstacles overcome, innovations or discoveries made, and outcomes:
Please see the following web site for the TQ3 nomination:
List hyperlinks to any online news stories, press releases, or other documents that support the claims made in the section above. IMPORTANT: List each link on a separate line, begin each link with http://, and enclose each link in square brackets; for example, [http://www.website.com]:
Please see the following web site for the TQ3 nomination:
Provide a brief (up to 100 words) biography about the leader(s) of this nominated functional organization:
In 2003, Jack O’Neill served as Chief Executive Officer of TQ3 Travel Solutions Americas. Effective May 3, 2004, O'Neill will serve as Chief Operating Officer for Carlson Wagonlit Travel North America, as a result of the recent integration with Carlson Wagonlit. As the visionary behind the 'Ensuring Service Quality' initiative in 2003, O'Neill was responsible for shaping the strategies of TQ3 USA. The same people, processes, and technologies behind the 2003 'Ensuring Service Quality' initiative will be carried forth under O'Neill's leadership and continue to drive service quality within Carlson Wagonlit Travel's North American operations. O’Neill spends a significant amount of his time working to ensure that CWT delivers maximum value to clients and quality service to business travelers.