Company: Rave Mobile Safety, Framingham, MA
Company Description: Rave Mobile Safety is the most trusted software partner for campus and public safety. Used by leading institutes of higher education and state and local agencies, the award-winning portfolio of Rave Panic Button, Rave Alert, Rave Guardian, Eyewitness, Smart911, Smart911 Connect and SmartPrepare enables millions to feel safe, secure and connected. Rave is headquartered in Framingham, MA.
Nomination Category: Products & Product Management Categories
Nomination Sub Category: New Product or Service of the Year - Software - Other

Nomination Title: Smart911 Connect

1. Tell the story about this nominated product or service (up to 525 words). Describe its function, features, benefits, and performance to date:

Today, if you contact 9-1-1 the only information presented to the operator is your caller ID and some level of location information based on the type of device from which you are calling. While there is a wealth of information that may provide valuable insights into how to help you, including such things as medical history, floor plans, nearby AEDs, car crash data, and emergency contacts that data has not previously been easily accessible to 9-1-1 or the first responders.

Smart911Connect is the only way to deliver data from applications directly to 9-1-1 and first responders when someone calls 9-1-1. Smart911 Connect, based on the patented Smart911 platform, provides the first open, standards-based programming interfaces for third parties to deliver diverse data sets automatically to 9-1-1 when a user makes an emergency call. Based on the callers address or phone number, Smart911 Connect will rapidly search for relevant information and automatically display the information integrated into the 9-1-1 call takers existing workflow.

The solution is implemented on a public-safety grade geo-redundant cloud infrastructure. Smart911Connect is already delivering personal medical and emergency contact data from smartphone apps such as the ICE Emergency App, health record information, and has demonstrated delivery of real-time telematics data delivery with OnStar. Other partner integrations under development include home and health monitoring system data. The end result is that emergency responders are armed with the information they need to effectively respond and resolve incidents.

Learn more about Smart911 Connect:

• Launch announcement and industry support:
http://www.smart911connect.com/smart911connect-provides-solution-providers-and-app-developers-a-method-for-delivering-data-to-9-1-1/
• How it works:
http://www.smart911connect.com/our-apis/
• Implementation Examples:
http://www.smart911connect.com/examples/
• Hear a real 9-1-1 call where a photo delivered through Smart911 Connect helped find a missing child:
http://www.youtube.com/watch?v=7Nfwol3Zi8k
• Hear what 9-1-1 Dispatchers say about how the additional data helps:
http://www.youtube.com/watch?v=YrihoBt0Rf4&list=PLCuuUgpBomMkBQzHGFp4PTpDUv6MgBAuE&index=7
• Smart911 Connect was named the 2013 Hot Product by the Association of Public Safety Communications Officials upon its launch in early 2013:
http://www.prnewswire.com/news-releases/rave-mobile-safetys-smart911-connect-named-2013-apco-hot-product-231026151.html

Key features include:

• Interfaces to support transformation from disparate data formats, aggregation and secure display of data from approved third party sources
• Support for batch, real-time, and hybrid data updates depending on capabilities of third party sources • Public safety agency control over which data sources they want to subscribe to
• Full roles based access control, ensuring only those designated to view different content types have access
• Logging and audit trail reporting for all data displayed
• Powerful rules-based rendering of data elements in the user interface to ensure most relevant data is prioritized in the display
• Fully managed support of connections to additional data sources, including 24x7x365 support with availability monitoring of third party data sources
• Insulates data collection formats from 9-1-1 system changes

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2. Provide a brief (up to 125 words) biography about the leader(s) of the team that developed this nominated product or service:

Todd Piett is the Chief Product Officer at Rave Mobile Safety. In addition to holding numerous public safety technology patents, products developed by Todd’s team have won the APCO Hot Product Award, APCO Conference People’s Choice Award, CTIA Product of the Year, Security Info Watch Product of the Year, Silver Edison Award, and the Compuworld 21st Century Achievement Award. Todd is also on the board of the Next Generation 9-1-1 Institute, a non-profit organization whose mission is to advance 9-1-1 services nationwide.

Todd graduated with honors from the United States Military Academy at West Point and holds an MBA from Harvard Business School. After graduation from West Point he served 7 years in the US Army as an aviation officer.