Company: OnSIP, New York, NY
Company Description: Having served over 10,000 customers, OnSIP Junction Networks is a leading provider of business VoIP service to small and medium-sized businesses., OnSIP by Junction Networks, is an intuitive and reliable business phone service on the Internet for companies with 5 to 100 employees. We are proud recipients of Stevie Awards in 2010 and 2011.
Nomination Category: Management Awards Categories
Nomination Sub Category: Executive of the Year – Telecommunications

Nomination Title: Mike Oeth, Chief Executive Officer

When you call a customer service hotline, you wouldn’t think you’d be talking to the company’s CEO. But when calling OnSIP Business VoIP, you likely are. Think of the show Undercover Boss— It’s like that all day, every day.  

We wish to nominate OnSIP CEO Mike Oeth for Customer Service Executive of the Year. Mike graduated from Harvard College in 1991 with a degree in Economics and has since worked for technology companies before founding OnSIP in 2004.  

Now having helped over 20,000 customers and won the 2012 Company of the Year - Business Services (Silver) Stevie award, OnSIP is a leading provider of cloud-based phone systems to small and medium- sized businesses. Mike Oeth believes a vital piece to OnSIP’s success is our customers’ success. Accordingly, Mike recently renamed the support team the Customer Success Team and continues to take customers support calls daily. 

“Your support focuses on customer success and not ticket closure. Each interaction usually adds value beyond the original request,” tweeted Randy Skopecek, Chief Systems Architect of ILM Group. (Link: https://twitter.com/rosskimbarovsky/status/309817840003854337).  

“Very impressed with the customer service we've received from http://www.onsip.com. Fast, friendly, and always helpful,” tweeted Jason Fried, 37Signals. (Link: https://twitter.com/jasonfried/status/35399194428706816)

Alongside lots of positive feedback on Twitter, OnSIP’s customer success is celebrated and featured on our blog, (link: http://www.onsip.com/category/free-tags/customer-feature).  Mike’s decision to be on the frontline of the Customer Success Team is rooted in both his advocacy for providing value to the customer and his team or “family” mentality, the latter of which he infuses in the company culture. Mike insists on keeping happy employees, a relaxed work environment, and an office wherein family is welcome. (We’ve attached a picture of the toy race track for children brought to the office.) He also maintains a free flow of Dunkin Donuts coffee and zero call or ticket quotas.  

Fostering happy employees and growing a successful customer base, Mike Oeth would be an excellent choice for Executive of the Year - Telecommunications.

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Provide a brief (up to 125 words) biography about the nominee:

Mike Oeth is the CEO of OnSIP Business VoIP, winner of Company of the Year— Business Services 2012 (Silver) and TMC's Communications Solutions Product of the Year 2011. Having helped over 20,000 customers, OnSIP is now a leading provider of business VoIP to small and medium-sized businesses. Mike graduated from Harvard College in 1991 with a degree in Economics and has since worked for technology companies, including cable companies, fiber optic providers, Internet service providers, and application service providers. Outside of the office, Mike is an active community member and father, successfully balancing his roles as board member of the local YMCA, member of the father-daughter Y- group Adventure Princesses, and basketball coach for his three daughters’ basketball teams.

Mr. Alexander has a Bachelor of Science in Management from Georgia Institute of Technology and an MBA from Emory University.