Company: CyraCom, Tucson, AZ
Company Description: CyraCom is the leading provider of language interpreting services. Whether in-person or via phone, video, mobile app, or written text, CyraCom bridges communication gaps for organizations that need language assistance in seconds. The Company supports hundreds of languages and operates 24/7.
Nomination Category: Company / Organization Categories
Nomination Sub Category: Company of the Year - Business Services

Nomination Title: CyraCom

Tell the story about what this nominated organization has achieved since January 1, 2014 (up to 650 words). Focus on specific accomplishments, and relate these accomplishments to past performance or industry norms.

More than 60% of Fortune 500 organizations use Phone Interpretation services, along with virtually every More than 60% of Fortune 500 organizations use Phone Interpretation services, along with virtually every hospital in the United States. CyraCom has become the leading provider of Phone Interpretation by changing the way the service is delivered. Instead of relying on existing interpreters working from home, CyraCom has pioneered a model where new interpreters are trained and work in secure, interpreter contact centers.

Employing more full-time interpreters than the United Nations, CyraCom impacts the lives of millions by connecting those with limited English proficiency to essential services – healthcare, 9-1-1, finance, and more – in a language of their choice. CyraCom’s nine offices across the United States and Europe include the biggest network of large-scale interpreter contact centers. CyraCom employs over 1,500 full-time interpreters.

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CyraCom has been recognized for its successes:

• Implementation and certification of ISO 9001:2008 quality management standards. CyraCom was the first – and currently only – major OPI provider to implement such standards.

• Multiple consecutive awards of the Company’s ongoing exclusive endorsement from the American Hospital Association.

• The company’s more than 25% growth each year has resulted in six consecutive Inc. 5000 placements – an exceptional feat in the language service industry.

2015 looks just as promising. By summer 2015, the company will have opened a contact center in Flushing, New York, with plans to open more locations in the near future.

In bullet-list form, briefly summarize up to ten (10) of the chief accomplishments of this organization since the beginning of 2014 (up to 150 words). TEXT REDACTED FOR PUBLICATION

Of the following measures of success, which ONE do you want the judges to most appreciate about your organization's story of achievement since the beginning of 2014?

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