Customer Service Awards

  

Customer Service Awards Category Stevie® Award Winnerss

Awards in these categories were be presented at the ABA's traditional awards banquet in Chicago on June 17, 2013

Customer Service Department of the Year - Advertising, Marketing, and Public Relations
GOLD STEVIE WINNER:
VerticalResponse, San Francisco, CA: VerticalResponse Customer Support Team Celebrates Growth, Camaraderie
BRONZE STEVIE WINNERS:
LeadMD, Scottsdale, AZ: LeadMD Customer Service Department

Customer Service Department of the Year - Computer Services
GOLD STEVIE WINNER:
Squarespace, New York, NY: Customer Care that's Fast and Personal
BRONZE STEVIE WINNERS:
Datapipe, Jersey City, NJ: Datapipe Customer Service Department
STYLESIGHT, New York, NY: Stylesight Client Services Department

Customer Service Department of the Year - Computer Software - Less than 100 Employees
GOLD STEVIE WINNER:
WePay, Inc., Palo Alto, CA: Values Drive Awesome Customer Experience
SILVER STEVIE WINNERS:
Central Desktop, Pasadena, CA: Central Desktop Customer Experience Department
Dean Evans & Associates, Denver, CO:Exceeding Expectations for Over a Quarter Century
BRONZE STEVIE WINNERS:
EZCOM Software, Englewood, NJ: EZCOM Software Inc.'s Customer Service Team
Kno, Santa Clara, CA: The CS team that rocks!!!!!!

Customer Service Department of the Year - Computer Software - More than 100 Employees
GOLD STEVIE WINNER:
Information Builders, New York, NY: Information Builders' Customer Support Services Department
SILVER STEVIE WINNER:
MuleSoft, San Francisco, CA: MuleSoft's Customer Service Department
BRONZE STEVIE WINNERS:
Angel, Vienna, VA: Angel's Customer Service Department
iCIMS, Matawan, NJ: iCIMS Overhauls Customer Care Site (iCARE) And Mobilizes Platform Consultants to Optimize Customer Service Success
INSZOOM.COM INC., San Ramon, CA: INSZoom - Customer Service Accomplishments
SoftPro, Raleigh, NC: SoftPro Customer Service: Going the Extra Mile — Even in Uncharted Territory

Customer Service Department of the Year - Consumer Products
GOLD STEVIE WINNER:
Empire Today, Northlake, IL: Empire Today's Customer Service Organization
SILVER STEVIE WINNERS:
Experian Consumer Services, Inc., Costa Mesa, CA: Experian® Data Breach Resolution Fraud Resolution
JDNA & Subsidiaries, Chino, CA: JDNA's Customer Service Team

Customer Service Department of the Year - Diversified Services
GOLD STEVIE WINNER:
LifeLock, Tempe, AZ: LifeLock Contact Center
SILVER STEVIE WINNER:
SchoolMessenger, Los Gatos, CA: SchoolMessenger Customer Service Department

Customer Service Department of the Year - Financial Services
GOLD STEVIE WINNER:
Wells Fargo Bank, San Francisco, CA: Wells Fargo Treasury Management Client Delivery Customer Service Department
BRONZE STEVIE WINNERS:
borro, New York, NY: borro Customer Service Department
CFS2, Tulsa, OK: CFS2 - Client Services - Service Providers
John Hancock Financial Services, Boston, MA: John Hancock Annuities Call Center
ShareBuilder by Capital One, Seattle, WA: ShareBuilder Customer Service: Bringing Wall Street to Main Street

Customer Service Department of the Year - Health Products and Services
GOLD STEVIE WINNER:
ComPsych Corporation, Chicago, IL: ComPsych’s HealthyGuidance Customer Service Department
BRONZE STEVIE WINNER:
Nutricap Labs, Farmingdale, NY

Customer Service Department of the Year - Insurance
GOLD STEVIE WINNER:
Electric Insurance Company, Beverly, MA: Claims Department Customer Service Department
SILVER STEVIE WINNER:
Cross Country Home Services, Sunrise, FL: Extreme heat prompts cool customer service
BRONZE STEVIE WINNERS:
BenefitMall, Dallas, TX: CompuPay: Being the Best, One Payroll at a Time!
Family Heritage Life Insurance Company of America, Cleveland, OH

Customer Service Department of the Year - Transportation
GOLD STEVIE WINNER:
EMKAY Inc., Itasca, IL: EMKAY's Service Is SImple Better Different
BRONZE STEVIE WINNER:
DHL Express, Tempe, AZ: US DHL Express CS

Customer Service Department of the Year - All Other Industries
GOLD STEVIE WINNER:
Hyatt Legal Plans, Cleveland, OH: Hyatt Legal Plans' Client Service Center
SILVER STEVIE WINNERS:
CareerBuilder.com, Chicago, IL: CareerBuilder's Next Level Customer Service Team
PrintingForLess.com, Livingston, MT
BRONZE STEVIE WINNERS:
Diligent Board Member Services, New York, NY: Diligent Board Member Services Delivers Five-Star, Concierge-Level Customer Service
The Knowland Group, Washington, DC
Marriott Vacations Worldwide Corporation, Orlando, FL: Marriott Vacations Worldwide Owner Services delivers unforgettable experiences that make vacation dreams come true!
MSA, The Safety Company, Pittsburgh, PA: MSA's Customer Service Center - A Best in Class" Organization!"

Customer Service Team of the Year - Business Services
GOLD STEVIE WINNER:
Diligent Board Member Services, New York, NY: Diligent Board Member Services Delivers Five-Star, Concierge-Level Customer Service
BRONZE STEVIE WINNERS:
IDT911, Scottsdale, AZ: IDentity Theft 911 Fraud Center Team
Sentis Pty Ltd, Aurora, CO: Sentis and Marine Harvest - Valuing our Clients!

Customer Service Team of the Year - Computer Hardware, Services or Software
GOLD STEVIE WINNER:
Central Desktop, Pasadena, CA: Central Desktop Customer Experience Team
SILVER STEVIE WINNERS:
MuleSoft, San Francisco, CA: MuleSoft's Customer Service Team
SunGard Availability Services, Wayne, PA: SunGard Crisis Management Team
BRONZE STEVIE WINNERS:
ABS Associates, Inc., Schaumburg, IL: ABS Global Service Desk
STYLESIGHT, New York, NY: Stylesight Client Services Team
Unitiv, Inc., Alpharetta, GA: Unitiv's Client Services Team

Customer Service Team of the Year - Diversified Services
GOLD STEVIE WINNER:
SchoolMessenger, Los Gatos, CA: School Messenger Customer Service Team
SILVER STEVIE WINNER:
LifeLock, Tempe, AZ: LifeLock Contact Center
BRONZE STEVIE WINNER:
International Financial Data Services, Toronto, Canada: IFDS Client Experience Group, led by David Bullock

Customer Service Team of the Year - Financial Services or Insurance
GOLD STEVIE WINNER:
ShareBuilder by Capital One, Seattle, WA: ShareBuilder's Customer Advocate Team
BRONZE STEVIE WINNERS:
CSA Travel Protection, San Diego, CA: CSA Travel Protection's Claims And Customer Service Management Team
Electric Insurance Company, Bevery, MA
John Hancock Signature Services, Boston, MA: Service Operations Integration
Wells Fargo Bank, San Francisco, CA: Wells Fargo Treasury Management Client Delivery Training Support Team

Customer Service Team of the Year - All Other Industries
GOLD STEVIE WINNER:
Experian Consumer Services, Inc., Costa Mesa, CA: Experian® Data Breach Resolution Call Center
SILVER STEVIE WINNERS:
Creative Lodging Solutions, Lexington, KY
EMKAY Inc., Itasca, IL: EMKAY Client Support Gurus
The Global Warranty Group, St. James, NY: Global Warranty Group Customer Experience Team
PrintingForLess.com, Livingston, MT
BRONZE STEVIE WINNERS:
DHL Express, Tempe, AZ: US DHL Express Imports
Safelite AutoGlass, Columbus, OH Safelite AutoGlass: Charleston Team
U.S. Green Building Council, Washington, DC: USGBC’s LEED Support Team – Helping Customers Build Green

Customer Service Executive of the Year
GOLD STEVIE WINNER:
Travelzoo, New York, NY: Lisa P. Oswald, VP of Customer Service
SILVER STEVIE WINNERS:
SchoolMessenger, Los Gatos, CA: Dustin Franks, Director of Support Services
ShareBuilder by Capital One, Seattle, WA: Bob Weintraub, Head of Customer Service-ShareBuilder
SunGard Availability Services, Wayne, PA: Robert DiLossi, Director of the Crisis Management Center
Unitiv, Inc., Alpharetta, GA: Meredith Estep, VP of Client Services
Wells Fargo Bank, San Francisco, CA: George Larribas, EVP -Customer Service
BRONZE STEVIE WINNERS:
Cvent Inc., McLean, VA: Manjula Aggarwal, Senior VPt of Client Services and Relationship Management
Information Builders, New York, NY: Dan Ortolani, VP of Worldwide Customer Support Services
Squarespace, New York, NY: Christa Collins, Director of Customer Care