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Coverall Cleaning Concepts

Company: Coverall Cleaning Concepts, Boca Raton, FL
Company Description: Founded in 1985, Coverall Cleaning Concepts is a leading commercial cleaning franchising company with a worldwide network of more than 90 support centers and 9,000 Franchise Owners. The company’s Franchise Owners currently service nearly 50,000 customers in 90 metropolitan areas. In addition to general accounts, Coverall Franchise Owners specialize in cleaning healthcare facilities.
Nomination Category: Support Categories
Nomination Sub Category: Best Support Organization/Department

Nomination Title: Coverall Cleaning Concepts, Leading The Way For Franchise Owner Success


  1. Tell the story about what this nominated organization/department achieved since January 1 2007 (up to 500 words). Focus on specific accomplishments, and relate these accomplishments to past performance or industry norms. Be sure to mention obstacles overcome, innovations or discoveries made, and outcomes:

    At Coverall Cleaning Concepts, Franchise Owner support comes from many 
    directions. In large part, the overwhelming team-like atmosphere is due to the
    core mission on which the Company prides itself. The Company’s mission
    statement is as follows:

    We promote economic growth and independence for a culturally diverse group of
    prospective business owners through franchise ownership opportunities by
    providing customers, training, equipment, supplies, financing and support
    services. We also provide personal growth and professional development for
    employees through training and opportunities for advancement.

    To achieve the objectives laid out in its mission statement, Coverall Cleaning
    Concepts currently operates 90 Support Centers, which are established to
    service the immediate needs of Franchise Owners and customers. Coverall’s
    corporate headquarters, the Global Support Center serves as an additional layer
    of support. The function of the Global Support Center is to provide Franchise
    Owners with the tools necessary for their success:

    Accounting Assistance – Coverall provides business owners with account
    invoicing, collections and up to two months advance on receivables. This helps
    protect Franchise Owners from cash flow problems that can spell disaster for
    small companies.

    Sales Assistance – Coverall offers complete training on how to prepare and make
    a sales call, how to construct a professional bid package, how to prepare a
    professional sales proposal and how to properly price services.

    Operations Support and Training - The Operations Department provides complete
    customer service training, technical training in basic cleaning and
    certification training in carpet cleaning, hard floor maintenance, and team
    cleaning. Since 2006, Coverall has expanded into the healthcare market and in
    2007, Coverall introduced health-based hygienic cleaning in all of the
    facilities our Franchise Owners service. With that expansion, Coverall has
    expanded its already extensive Franchise Owner training programs to include
    training on Occupational Safety and Health Administration (O.S.H.A.) standards,
    National Safety Council Bloodborne Pathogen Program, American Red Cross
    HIV/AIDS programs, Preventing Disease and Transmission and Bloodborne Pathogen
    Compliance, Disinfectant Chemistry, Aseptic Cleaning, Basic Microbiology,
    Safety and Security, Universal Precautions and Personal Protective Equipment.

    To meet the needs of Franchise Owners for whom English is a second language,
    Coverall was one of the first franchisors to create the UFOC in both English
    and Spanish. In addition, Coverall provides Franchise Owner Fact Sheets in
    English, Korean, Polish, Spanish, Portuguese, Russian and Somalian.

    To further support the personal lives of Franchise Owners, Coverall provides
    educational scholarships to the eligible, dependant sons or daughters of the
    Company’s Franchise Owners through the Coverall Foundation Scholarship Program.
    In 2007, The Coverall Foundation awarded 25 scholarships in the amount of
    $2,500 each to assist in these children’s’ pursuit of higher education.

    For these reasons it is only appropriate that Coverall Cleaning Concepts be
    named “Best Support Organization.”

  2. List hyperlinks to any online news stories, press releases, or other documents that support the claims made in the section above. IMPORTANT: Begin each link with http://, and enclose each link in square brackets; for example, [http://www.youraddress.com]:

    http://www.coverall.com/articles/Carlos%20Herrera.htm
    http://www.coverall.com/articles/Ryan%20Woolson.htm
    http://www.thefreelibrary.com/The+Coverall+Foundation+
    Awards+25+Scholarships+for+2007.-a01698809060

  3. Provide a brief (up to 100 words) biography about the leader(s) of the nominated organization/department:

    Ted Elliott brings 20 years of experience with Coverall Cleaning 
    Concepts to his post as President and Chief Executive Officer. Elliott’s
    strategic planning and tactical leadership has been credited as a major factor
    in Coverall’s growth. Since August 1998, Elliott served as the Executive Vice
    President and Chief Operating Officer of Coverall North America, Inc. Notable
    accomplishments have included increasing Coverall’s growth over 100% from 4,419
    franchises in 1998 to 8,953 franchises in 2005. Elliott is actively involved
    in his community and currently serves as Youth Chair for Gateway Community
    Outreach, a South Florida based charity to prevent homelessness.