Company: Coveo, Quebec, Canada
Entry Submitted By: PAN Communications
Company Description: Coveo transforms companies’ ability to gain insight from data across systems, behind the firewall, in the cloud and on social channels – enabling more efficient customer service, increased sales, shorter sales cycles, faster innovation for better product development and increased profitability. Among Coveo’s more than 400 customers are Lockheed Martin, CA Technologies & Boston Children’s Hospital.
Nomination Category: Products & Product Management Awards Categories
Nomination Sub Category: New Product or Service of the Year - Software - Relationship Management Solution

Nomination Title: Coveo for Salesforce

Tell the story about this nominated product or service (up to 525 words). Describe its function, features, benefits, and performance to date:

Coveo for Salesforce is an application embedded within the Salesforce User Interface that recommends the right insight to the end user, regardless of where the data resides—in social media, the cloud, or enterprise systems—by instantly assembling and presenting the most relevant information based on the case or account in which the user is working, helping to win deals and solve cases faster.

For the first time, the power of a highly advanced, enterprise unified indexing engine is placed in the hands of end users in the cloud. With just a couple of clicks, end users and Salesforce administrators can start gaining the most relevant insight from diverse systems including Microsoft SharePoint, Twitter, Gmail, Websites, Microsoft Exchange, Dropbox, Lithium and more, directly within Salesforce. Additionally, Coveo for Salesforce brings together information from across the Salesforce infrastructure, including Service Cloud and Sales Cloud, and Salesforce Knowledge.

Acting as a trusted, all-knowing mentor, Coveo for Salesforce recommends information about similar customers/prospects, similar cases and their resolutions, content such as email conversations, related community and social media discussions, the right sales and marketing tools for a particular account, and both internal and external experts who can help sell, and solve customer issues.
 
Deeply embedded in Salesforce and available across Sales Cloud and Service Cloud, Coveo for Salesforce solves the pain of users leaving Salesforce to access information from multiple other systems, as well as seeking data from throughout the Salesforce infrastructure. Users define the 360-degree view they need to win deals and solve cases, as Coveo for Salesforce instantly assembles and presents the most relevant information based on the case or account in which the user is working.

Top features include:

• Real-time information from anywhere—consolidated and correlated using advanced indexing and text analytics technologies on cloud, enterprise and social data securely and in real time, regardless of format or source.
• Instantly assembled 360-degree views built directly into the Salesforce UI and views.
• Virtual Timelines—chronologies of all consolidated customer and prospect interactions, regarding opportunities, cases, transactions, emails, events, cases, calls, tweets and more.
• The fast-draw Unified Index—instantly indexes data from Salesforce, Twitter, SharePoint, Exchange, Lithium, Gmail and more. Additional enterprise systems may also be added via the Coveo Unified Indexing Platform, reaching farther into engineering systems, supply chain, databases, web and more.
• Dynamic expertise finding, through their work and communication, from internal colleagues to external experts.
• End-user provisioning for instant use and inviting others—automatically creates the index and interface, and allows users to invite others for viral adoption.

Additional significant features include an intuitive admin interface enabling multiple workgroup configurations, the correlation of any objects and combinations of information, including custom fields; the automatic presentation of similar accounts, opportunities and cases by linking objects based on attributes and dimensions, from across the unified index; advanced user interface for power users to dive deeply into any dimension of the business, including real-time pipeline and trend data; and automatic correlation of cases and solutions using advanced data enrichment, pulling solutions from multiple sources, across enterprise, community and social content.

Upload a collection of supporting files and web addresses to our server to provide more background information to the judges. You may upload any number of attachments and URLs through the "Add Attachments, Videos, or Links to This Entry" link above. (Do NOT list your URLs below.)

Provide a brief (up to 125 words) biography about the leader(s) of the team that developed this nominated product or service:

Laurent Simoneau is President and CTO of Coveo, and is considered one of industry’s top enterprise search experts. Prior to Coveo, Mr. Simoneau was CTO of Copernic, an early leader in desktop search, where he oversaw the company’s product strategy and directed the research and development of core technologies. Mr. Simoneau also served as Chief Operating Officer at Copernic during which he successfully orchestrated the spin-off of the company’s enterprise search division in 2004 into what is now Coveo. Mr. Simoneau is a graduate of Université du Quebec, where he holds an MBA degree.

.

.