Company: Broadview Networks
Company Description: Broadview Networks is a network-based business communications provider serving customers nationwide. Broadview also provides an innovative portfolio of bundled, hosted IP phone and cloud computing services designed to meet the unique application requirements of diverse employee groups.
Nomination Category: New Product & Service Categories
Nomination Sub Category: Telecommunications - Service

Nomination Title: Broadview Networks' MyOfficeSuite™

Tell the story about this nominated product or service (up to 650 words). Describe its function, features, benefits, and performance to date.

MyOfficeSuite™ is a revolutionary new online portal that centralizes all communications and hosted services into a single user-friendly website that can be accessed from anywhere on any device with internet access. The portal integrates seamlessly with Broadview’s OfficeSuite® product portfolio, giving businesses increased reliability, efficiency and security.

Unlike other customer portals, all users (administrators and employees) can make changes to the system in real-time, from a single, intuitive dashboard featuring easy-to-use, widget based architecture that integrates you with all of our OfficeSuite® products and services and Broadview support. These widgets are customizable, allowing the user to decide what they see when they log in and provide instant access to our most commonly used features.

“With the new MyOfficeSuite portal, we took a unique approach to completely redesign the user experience, opening up new possibilities for administrators and employees alike,” said Brian Crotty, Broadview’s Chief Operating Officer. “MyOfficeSuite’s intuitive and integrated widget-based dashboard allows our clients to view their critical applications and services on a single page from any PC or mobile device with internet access. It delivers the flexibility to enable our customers to grow their businesses with the assurance that their hosted service will grow with them.”

MyOfficeSuite™ allows small- and medium-sized businesses to improve communications channels by enhancing security, mobilizing the workforce, enhancing business continuity and giving employers the ability to scale on demand. Through the new portal, employers can maintain complete control of cloud services from the web, including managing employee permissions, settings and storage with complete confidence in Broadview’s service and 24/7 technical support. With one click, individuals can:

• View new email notifications
• Listen to, download and email business voicemail messages from anywhere
• Customize company-wide permissions and allow employees to self-manage personal preferences
• Re-route calls to anywhere when the office closes unexpectedly
• View the availability of co-workers and instantly click-to-call employees and personal contacts from Google®
• Initiate or join an HD video, audio or web conference
• Pay bills, view payment history, print invoices and track business expenses
• View, filter, sort and download call history for all employees
• Record, upload and use text-to-speech to create and update Auto Attendant greetings
• Order new accounts and services
• Automate customer service functions
• Drag and drop widgets to personalize each individual dashboard

“Broadview has raised the bar for portal design with its new MyOfficeSuite offering, delivering a unique, user-friendly platform for both administrators and end-user customers,” said Diane Myers, Principal Analyst, Infonetics Research, part of IHS Inc. (NYCS: IHS). “The portal brings together all of the customer’s hosted services as ‘widgets’ in a highly customizable dashboard that is responsive to web or mobile access, combined with the ability to manage access control based on user personas.”

Myers continued, “With new capabilities such as streamlined ordering of new accounts and services, extended live chat for administrators and employees whenever help is needed, as well as real-time presence information, MyOfficeSuite stands out in the market.”

“MyOfficeSuite eliminates the complexity commonly associated with UC deployments. This fully cloud-based solution actually empowers users and provides them much improved access to more UC capabilities.

MyOfficeSuite looks like a noticeable departure from traditional SIP-based UC offerings in provides a powerful online portal that centralizes all communications and hosted services into a single user-focused responsive website.

And here’s something that’s really different: Rather than being device centric, MyOfficeSuite focuses on features and applications, as well as how the end users will leverage the tools. The result is the seamless ability to work from numerous locations.”

Peter Fretty, Network World Magazine

In bullet-list form, briefly summarize up to ten (10) of the chief features and benefits of the nominated product or service.

• Rather than being device centric, MyOfficeSuite™ focuses on features and applications, as well as how the end users will leverage the tools. The result is the seamless ability to work from numerous locations--using one portal to access Broadview's portfolio of hosted services.

• MyOfficeSuite™ enables users to manage all of their services, for all of their sites, and manage all aspects of their account, from ordering new services, opening trouble tickets and paying their bill, to getting direct access to support.

• The MyOfficeSuite™ dashboard view is completely customizable for all user types. Drag and drop widgets to change their order, and only provide access to the widgets your employees need.

• With one click, MyOfficeSuite™ administrators can set up new employees, manage user profiles, change call routing, add new greetings, set up call groups, oversee service licenses, open trouble tickets, pay bills, get support, and so much more.